Refund + Exchange Policy

  • Refund & Exchange Policy

    Last Updated: July 2026

    General Policy

    At The Beauty God’s, we strive to ensure your satisfaction with every purchase. To maintain the highest standards of hygiene, safety, and product integrity, the following policy applies to all purchases

    Please read our policy carefully:

    • No Returns/ Exchanges on Cosmetics: Due to health and safety regulations (see FDA Guidelines) we cannot except returns or exchanges on cosmetics items of any kind.

    • No Returns/Exchanges on Custom Jewelry and Subscription Boxes: All sales are final on these items as they are personalized and subscription based. (For more details on our subscription box return/exchange policy in greater detail, you can find that policy located on our footer menu of our website)

    • Standard Items with Defects: If a standard (non-customized, non-subscription) item arrives defective due to our error, we will cover the cost of the return shipping and provide you with an Exchange or Store credit.

    • Return Shipping Responsibility: If a Return or Exchange has been granted, the return shipping cost will be the responsibility of the customer which will be deducted from the customers refund amount due back to them, if its and exchange of the product that occurring, the return and redelivery fee will be the customers responsibility and we will need payment upfront to send out the new item chosen in place of the exchanged item that been returned.

    • Buyer’s Remorse: If the buyer is experiencing “Buyer’s Remorse” and would like to exchange the product purchased for a full cash refund this would need to be approved and grant on a case-by-case bases, it will matter what the particular item is that needs to be returned.

    • Final Sale/ Clearance items - (Additional Details): All Final Sale and Clearance Items have been marked down dramatically and are sold (As Is)

    • Product Photos + Product Conditions: The photo or photos shown in the listing description for “Sale/Clearance” items are not of the actual product you are purchasing and are strictly for reference only. Clearance items may or may not arrive with slight cosmetic damages to the packaging, the listing description will state in writing what damages, if any, the item has incurred. Sale or Clearance items may or may not have boxes, The items may arrive with cosmetic scratches from storing and may not have all its safety seals however, all items that are sold “As Is” are still in brand new, unused condition guaranteed. These particular sale/clearance items once purchased, cannot be exchanged or returned for the reasons stated above - No Exceptions.

    • Lost Or Stolen Packages: If a package is lost or stolen after being tracked and scanned “Delivered” the customer must file a claim with the shipping carrier within 48 hours after being scanned in the USPS system as delivered. if the package shows “No Scan” after 10 days, the customer will need to file a missing mail claim with the shipping provider to recover any lost or stolen mail items. We carry insurance on all customers packages to cover incidentals that may occur during the shipping and delivery process, once the package leaves our facility, we are no longer responsible for your package, your package is in the shipping providers possession and since they are the one who is delivering your package, they would be the one who is legally responsible for any loss, damage or missing package if these incidents should occur.

    • USPS Mail/Shipping Claims: If you need assistance with filing a claim with the shipping carrier, we will help you with that but cannot file on your behalf. we can guide you through the claims process to try and recover any funds or insurance amount, but we cannot provide you with a refund or an exchange.

    • Our Mistake? We will Make It Right. If an error occurs on our end (such as receiving the wrong item, a missing item, or a shipping mistake), we will gladly provide a refund or exchange. Simply contact us and we will resolve the issue promptly and professionally.

    If you need immediate assistance, we have Live Support Agents on standby waiting to assist you with any questions or concerns you may have. You can reach us via the contact information we have listed here or through our “Contact” Information listed on our Website - Our Usa Based Live Customer Support Team is Available 24 hours a day, 7 days a week including Weekends + Holidays as followed…

    The Beauty Gods Inc. Customer Support (Zendesk)

    *E-mail: TheBeautyGods@gmail.com

    *Phone: 1-609-400-3101

    *Address: 533 N. Kentucky Ave. Atlantic City N.J 08401

    *Website Live Chat: TheBeautyGods.Com

    *All Social Media Platforms Via Social Media Direct Messenger